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XYZ Carve new build

Hi I’ve completed my XYZ build, following the instructions on the website. I’ve powered up and connected to my iMac running High Sierra 10.13.6 - updated Java, installed the driver for Cypress CP2102 Chipset and downloaded the UGS platform. USB into mac.

Fan is whirring and stepper motors hissing, but when I try to connect to /dev/tty.SLAB_USBtoUART on 115200 baud i get an error

Errot opening connection
(jssc.SerialPortException): Port name - /dev/tty.SLAB_USBtoUART; Method name openPort(); Exception type - Port not found

I’m a newby to fiddling with ports etc any help would be gratefully received…

thanks

please open a terminal and paste in the following line
ls /dev | grep SLAB
then hit enter.
Does it reply with the full name of the port “tty.SLAB_USBtoUART”?
If not then the driver may not have installed correctly or the USB is not connected to the machine
Please contact 3DTek on the phone number on the website for some phone support (open late)