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Port not found issue

The machine is all set up but when I go to configure the machine it’s coming up with this error can some help me please!!

I’ve just tried using a different computer and the same thing pops up again

HI There

Have you installed the driver and confirmed that it’s visible in the system report under USB. Found in the apple menu ‘about this mac’ > ‘system report’ under USB. You should see something like the following:

Also have you had a look in the ‘system preferences’ > ‘security & privacy’ to see if it is asking permission to complete the driver install?

Please contact 3DTek directly on our phone or email for urgent issues like this.
We troll the forums occasionally however are not aware of important issues like this as quickly as if you were to give a phone call.